Warranty Programs
Flexible Support Packages, From On-site Spare Parts to 7×24 Support
Applied Data Systems warrants our products, if properly used and installed, to be free of defects in material and workmanship for a period detailed below from the date of invoice. All our systems come with a Standard Level Warranty. The Standard Level Warranty does not cover any failure(s) or defect(s) caused by misuse, accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper installation, unauthorized repair or modification, improper testing or causes external to the product, such as, but not limited to excessive heat or humidity, power failures, power surges or unnatural acts.
This level of service is designed for self-service environments requiring parts exchange and limited technical support only.
- 1-year standard limited warranty (RMA only – no on-site service).
- Optional support options for years 2 and 3
- Help Desk support hours are 8:00 AM to 5:00 PM Pacific Time (Monday through Friday except holidays).
- Warranty is valid from the date of invoice.
- The warranty covers: failure diagnosis and replacement of factory parts and depot repair labor, if necessary.
- For Depot Repair of product (full systems), customers pay shipping both ways (RMA number required).
- For shipment of replacement parts, an RMA number is required and will be provided by Technical Support following failure diagnosis.
*Replacement Parts ship upon receipt of replacement parts from manufacturer (RMA required).
*Customer is responsible to insure the replaced, defective components are returned to Applied Data Systems within ten (10) business days or customer may be subject to invoicing for full cost of component, plus handling charges.
*Applied Data Systems pays one-way shipping for replacement parts only.
- Depot Repair turn-around time is dependent on technical issues and parts availability (RMA required).
- Items outside Warranty Coverage will be presented to the customer as billable along with a time and materials quote prior to repairs being executed.
*Some components may only have one-year manufacturer’s warranty.
*SSDs and GPUs are covered by the manufacturer’s warranty terms and conditions.
*BBUs, cache batteries and other consumables are covered by the manufacturer’s warranty and conditions.
This level of service is designed for computing environments where capacity and in-house repair skills allow for self-service in a timelier manner.*
- 1, 2, 3, 4 and 5-year Advanced Parts Exchange Warranty (RMA only – no onsite service).
- The warranty covers: failure diagnosis and replacement of factory parts and depot repair labor, if necessary.
- Help Desk support hours are 8:00 AM to 5:00 PM Pacific Time (Monday through Friday except holidays).
- Warranty is valid from the date of invoice.
- For shipment of replacement parts, an RMA number is required and will be provided by Technical Support following failure diagnosis.
- *Replacement Parts ship upon receipt of replacement parts from manufacturer (RMA required).
- *Customer is responsible to insure the replaced, defective components are returned to Applied Data Systems within ten (10) business days or customer may be subject to invoicing for full cost of component, plus handling charges.
*Applied Data Systems pays one-way shipping for replacement parts only.
*Items outside Warranty Coverage will be presented to the customer as billable along with a time and materials quote prior to repairs being executed.
- *Some components may only have a one-year manufacturer warranty
- *SSDs and GPUs are covered by manufacturer’s warranty terms and conditions
- *BBUs, cache batteries and other consumables are covered by the manufacturer’s warranty terms and conditions.
- *Applied Data Systems pays one-way shipping for replacement parts only.