Technical Support
Support & RMA Requests
A clear path from issue to resolution
ADS provides a single support entry point for systems it integrates, helping customers diagnose issues, coordinate replacement parts, and avoid being bounced between component vendors.
For active support or an RMA, contact ADS directly by email or phone.
Support Contacts
Reach the ADS Support Team
Include the system serial number, site contact, concise issue description, and any relevant logs or screenshots when possible.
Best for opening a support request with written symptoms, system details, and attachments.
PHONE
1-844-371-4949
Call ADS for urgent coordination, triage, or questions about an existing support case.
ADDRESS
Applied Data Systems
12180 Dearborn Place
Poway, CA 92064
RMA Workflow
What to Include in a Support Request
Identify the System
Provide the system or component serial number, site, and customer contact information.
Describe the Failure
Summarize symptoms, recent changes, error messages, and when the issue first appeared.
Share Diagnostics
Attach relevant logs, screenshots, firmware details, and troubleshooting already completed.
Coordinate Resolution
ADS will help diagnose the issue and coordinate replacement, repair, or vendor escalation as appropriate.
Why ADS Support
One Partner Across the Stack
Integrated systems can cross manufacturer boundaries. ADS helps customers manage that complexity through one support relationship.
Solution-Level Context
Support starts with an understanding of the complete compute, network, storage, and software configuration.
Vendor Coordination
ADS can coordinate manufacturer support paths when a component issue requires OEM involvement.
Lifecycle Options
Support packages can be matched to workload criticality, response requirements, and customer operating model.
Need Help Now?
Open an ADS Support Request
Email support@applieddatasystems.com or call 1-844-371-4949 with the system details and issue description.
Email Support
Applied Data Systems
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